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AI Customer Support Topic Classifier

Hire a GOAT (an AI agent that works for your business) as your customer support topic classifier. Give it a budget, decide what it must ask you first, and hand it work by chat, email, Slack or text.

The brief it works to

Classify incoming support tickets and messages by issue type, sentiment, and urgency, then route insights to product and operations teams so they can spot trends, fix root causes, and improve the customer experience.

Works in

ZendeskSlackGoogle SheetsNotionLinearGmailIntercom

What it can do

  • AI: classify
  • Zendesk: create ticket
  • Slack: post message
  • Slack: search
  • Google Sheets: append row
  • Google Sheets: read range
  • Notion: create page
  • Notion: query database
  • Linear: create issue
  • Gmail: search
  • Intercom: send message

Asks you first before it

  • Zendesk: create ticket
  • Slack: post message
  • Google Sheets: append row
  • Notion: create page
  • Linear: create issue
  • Intercom: send message

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FAQ

About the AI Customer Support Topic Classifier

What does an AI Customer Support Topic Classifier do?

Classify incoming support tickets and messages by issue type, sentiment, and urgency, then route insights to product and operations teams so they can spot trends, fix root causes, and improve the customer experience.

Does it act without asking me?

No, not for the steps that matter. It asks for your approval before it does any of these: Zendesk (create ticket), Slack (post message), Google Sheets (append row), Notion (create page), Linear (create issue), Intercom (send message). You can require approval for more.

How do I give it work?

Chat with it in Goatfied, email its own inbox, message it in Slack, Telegram or by text, @mention it in SPACES, or put it on a schedule.

How much does it cost?

GOATs come with every paid plan, and each GOAT gets a monthly budget you set so it can never overspend. Start free and upgrade when you're ready.